Perspectives from Kintoro
Essays on applied AI for chief executives, boards and investors.
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The applied-AI grid
A map from AI ambition to working agents: which business function to start with, what each stage looks like, and how the second function goes faster.
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The bridge to applied AI
Most companies have tried AI. Few have put it to work. Why pilots stall between the demo and the P&L, and what carries a business across.
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Where the return comes from
For CEOs, boards and investors: the three places applied AI returns money, how to measure each, and why hours saved are not yet cash.
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From tools to teammates
For forty years business software recorded work and left the doing to people. That is ending. Why the gains will go to firms that redesign the work.
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Judgement is the scarce resource
When answers become cheap, the valuable thing is the person who will stand behind a decision. What that means for how companies are run.
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Service in the age of machines
Automation can make service colder or warmer. Which one depends on what we ask the machines to do. Why machines should carry and people should attend.
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Sovereign intelligence
Every company using AI is deciding who keeps what is learned from its work. Rent the thinking when you must; own the learning always.
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The company of 2030
What a mid-sized company may look like by 2030: smaller teams, explicit decision rights, and managers who work as editors.
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The end of the seat
Seat pricing assumed software's value grows with the people logged in. When software does the work, that breaks. What honest pricing for agent work looks like.
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The leapfrog economies
The countries that skipped the landline went past the rich world's phone networks. Why the growing mid-market can do the same with business software.